CRM (Customer Relationship Management)
CRM is the abbreviation for customer relationship management. It entails all aspects of interaction that a company has with its customer, whether it is sales or service-related. CRM is often thought of as a business strategy that enables businesses to:
♦ Understand their customers
♦ Retain customers through better customer experience
♦ Attract new customers
♦ Increase profits
Custom Software Development
Organizations have varied processes and it is very likely that a software which caters to their specific needs is not readily available in the market. Customer demands have grown and competitive pressure has increased significantly. Here is where custom software application development provides a solution to the enterprises in meeting their requirements.
Service oriented Architecture
Service-oriented architecture (SOA) is an evolution of distributed computing based on the request/reply design paradigm for synchronous and asynchronous applications. An application's business logic or individual functions are modularized and presented as services for consumer/client applications.
Software Development Life Cycle
SDLC stands for Software Development Life Cycle. A Software Development Life Cycle is essentially a series of steps, or phases, that provides a model for the development and life-cycle management of an application or a piece of software. The methodology within the SDLC process can vary across industries and organizations.
The key layers of system integration:
♦ The business layer - functional and process integration
♦ The data layer - data integration, migration, and governance
♦ The application layer - logical, UI, middle-ware and servers
♦ The infrastructure layer - hardware and operating systems
Master Data Management
Master Data Management helps organizations perform better by creating a single coherent version of customers, products and suppliers.
Upgrade & Support
Customers with current maintenance/support on any Symantec product are entitled to a free software version upgrade for any new release of that product or its successor.
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